LT Foods Watermark

Careers

Customer Service Administrator

Position Details

Provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This role reports to the Vice President of Operations & Supply Chain of LT Foods Americas (LTFA).

Job Responsibilities

  • Professionally handle incoming requests from customers and ensure all issues are resolved and the customer is notified within 24 hours.
  • Ensuring customer’s purchase orders are entered in SAP within 24 hours of receiving. 
  • Checking all purchase orders to ensure the data entered is at 100% accuracy.
  • Ensure all customers orders are delivered before or on the delivery date requested by the customer.
  • Provide all of the consumers’ information necessary to the appropriate sales team member for potential business.
  • Provide quality service and support in a variety of areas including, but not limited to, billing, orders and troubleshooting.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent repeated follow up. 
  • Responsible for compiling and generating reports as they relate to customers when needed.
  • Provide the necessary information to the correct department to get new customer accounts set up in a timely manner.
  • Process customer returns within 48 hours of receipt from the warehouse so the credit can be given to the customer in a timely manner.

Preferred Skills

Customer Service, Problem Solving, Phone Skills, SAP Knowledge, Resolving Conflict, Multi-tasking, Excel and Word knowledge, Microsoft Outlook

To Apply:

Please submit your resume to: careers@ltfoodsamericas.com


Executive Vice President - Sales

Position Details

The Executive Vice President Sales will be a key member of the Executive team and an important part in building our brand. You will have two main responsibilities: Direct Sales (All Channels), Food Service, e-commerce, Clubs, Private Label, International and Broker/Distributor Management. You will effectively lead and maintain a team to further the goals and mission for LTFA. You will be responsible for managing a budget and promotional calendar, while ensuring continual sales and profitable growth.

Job Responsibilities

Sales
  • Leads existing and development of forward-looking LT Foods Americas sales strategy for the Brands and Customers.
  • Build and implement key customer strategies to attain volume growth targets and achieve category objectives, build market share, expand distribution, and ensure prominence.
  • Partner with internal brand and category teams to develop strategic decisions on portfolio management.
  • People leadership: serving as the Sales most senior management leader you will be responsible for setting positive work culture, managing and maximizing talent, performance management, communications, building team culture to ensure high performance results.
  • Understand the philosophy, objectives, priority SKUs, selling points, competitive advantages, merchandising standards, and what tools are available to help sell our brand and products
  • Understand and utilize syndicated data to identify sales opportunities and to use in sales presentations.
  • Achieve new item launch goals.
  • Capable of building tools that communicate through the wholesale, retail and international space and increase the consumer's desire to purchase LTFA products. 
  • Analyze sales results by customer. Keeping up to date on all sales trends/directions. Identify, analyze and develop potential sales and profit opportunities for both current and future brand initiatives. 
  • Develop and implement sales strategies, new-item initiatives, and customer specific sales plans to achieve revenue and distribution goals.
  • Develops and implements strategic sales plans and forecasts to achieve corporate objectives for products and services.
  • Attain targeted profit margins as determined by business goals. Increase sales growth with acceptable levels of gross margins as determined by business goals. Increase market share for products and services. Demonstrate awareness of customer needs and establishes processes and procedures to effectively meet those needs. 
  • Establishes and maintains relationships with industry influencers and key strategic partners.
  • Directs market channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals.
  • Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
  • Attend regional and national trade shows to present our products and represent the brand.
Broker/Distributor Management
  • Responsible for all broker/distributor management, communication, and support for your assigned regions.
  • Set sales goals for each broker on monthly basis and evaluate performance at the end of each month.
  • Educate, motivate, and lead the broker sales force in assigned region.
  • Have strong knowledge of distributor networks.
  • Work with broker team in training sessions, store sets/resets, sales calls, and shows.
  • Educate broker team on the selling points of our products and how to most effectively merchandise the products.
  • Conduct regular field visits with broker sales representatives.
  • Conduct monthly and quarterly business and performance reviews with our broker and distributor network (ensuring all funds yield the highest ROI) for your sales team.

Job Requirements

  • Minimum of 10+ years of Food sales and sales management experience.
  • Ability to prospect, develop, make presentations, and close sales.
  • High degree of experience in sales planning, forecasting, and managing a broker network.
  • Experience in customer relationship management.
  • High-energy sales rock-star who pushes the limit.
  • Excellent interpersonal and communication skills (verbal and written).
  • Self-starter who can lead a diverse Sales organization.
  • Collaborative team player.
  • Outstanding organizational, problem-solving, and analytical skills, including the ability to manage priorities and workflow.
  • Must be proficient in Microsoft Office (Word, Excel, and PowerPoint).
  • College degree or equivalent work experience.
  • Frequent travel (including some weekends).
  • Willingness to put in necessary time to get the job done.

To Apply:

Please submit your resume to: careers@ltfoodsamericas.com 


Regional Sales Manager

Position Details

The Regional Sales Manager will be a key member of the team and an important part in building our brand. You will have two main responsibilities: Sales and Broker/Distributor Management. You will establish and cultivate key relationships with head buyers/sales planners and manage a broker distribution network to support product sales. You will effectively collaborate with all team members to further our goals and mission. Responsibilities will also include supporting new product launches. You will be responsible for managing a budget and promotional calendar, while ensuring continual sales and profitable growth.

Job Responsibilities

Sales
  • Achieve budgeted sales and profit objectives, while leading all sales/promotional activity for your assigned region
  • Assist in managing quarterly/annual sales planning
  • Expand product distribution with new and existing customers
  • Execute regular headquarter calls (including cold calls) to new accounts
  • Develop, cultivate, and manage key relationships with buyers and maintain a working relationship with all customers
  • Set up sales meetings and create sales presentations based off fact-based business solutions (category management, consumer insight, industry trends, etc.)
  • Understand the philosophy, objectives, priority SKUs, selling points, competitive advantages, merchandising standards, and what tools are available to help sell our brand and products
  • Understand and utilize syndicated data to identify sales opportunities and to use in sales presentations
  • Achieve new item launch goals
  • Develop and implement sales strategies, new-item initiatives, and customer specific sales plans to achieve revenue and distribution goals
  • Work in a cross-functional team environment to ensure that timeliness of sales and delivery of products to customers are met
  • Attend regional and national trade shows to present our products and represent the brand
  • Maintain an up-to-date understanding of products and industry trends
  • Report customer updates on a weekly basis and regional sales performance monthly
  • Manage travel and other miscellaneous expenses as budgeted, submitting expense reports in timely manner
  • Responsible for all broker/distributor management, communication, and support for your assigned region
  • Set sales goals for each broker on monthly basis and evaluate performance at the end of each month
  • Educate, motivate, and lead the broker sales force in assigned region
  • Convey all company directives, objectives, and philosophies
  • Have strong knowledge of distributor networks
  • Work with broker team in training sessions, store sets/resets, sales calls, and shows
  • Educate broker team on the selling points of our products and how to most effectively merchandise the products
  • Conduct regular field visits with broker sales representatives
  • Conduct monthly and quarterly business and performance reviews with our broker and distributor network (ensuring all funds yield the highest ROI) and report to VP of Sales

Job Requirements

  • Minimum of 5 years of Food sales and sales management experience
  • Ability to prospect, develop, make presentations, and close sales
  • High degree of experience in sales planning, forecasting, and managing a broker network
  • Experience in customer relationship management
  • High-energy sales rock-star who pushes the limit
  • Excellent interpersonal and communication skills (verbal and written)
  • Self-starter who can accomplish tasks without supervision
  • Collaborative team player
  • Outstanding organizational, problem-solving, and analytical skills, including the ability to manage priorities and workflow
  • Must be proficient in Microsoft Office (Word, Excel, and PowerPoint)
  • College degree or equivalent work experience
  • Frequent travel (including some weekends)
  • Willingness to put in necessary time to get the job done

To Apply:

Please submit your resume to: careers@ltfoodsamericas.com 


Senior Brand Manager

Position Details

The Senior Brand Manager works with the VP of Marketing in all aspects of brand management. This includes the development and execution of strategic marketing plans, program evaluation, field communication and P&L Management.

Job Responsibilities

  • Strategic Planning - the development of long and short term planning.
  • Budgeting/P&L - Administers and coordinates marketing budget and brand P&L.
  • Advertising/Promotion/Packaging - development and implementation.
  • Coordinates marketing and sales effort with the Operations Department.
  • Interfaces with sales force to facilitate implementation of tactical plans and servicing local market needs.
  • Collects feedback and develop program evaluation to enhance and optimize future marketing efforts.
  • Works with Marketing Research to develop research initiatives and studies.
  • Identifies and evaluates viable line extensions and sub brand opportunities. Evaluates packaging improvements and evolutions.
  • Identifies and monitors competitive set. Analyzes and reacts to competitive activity using available tools.
  • Provides feedback in a timely and constructive manner. Provides challenging and broadening work for direct reports. Motivates team members. Brings out the best in your team.
  • Monitors changes and applies to marketing initiatives accordingly.
  • Proactively disseminates industry & social responsibility practices to agencies and strategic partners.

Job Requirements

  • 4-7 years (Brand management)
  • Bachelor's Degree (4 years, MBA preferred) 
  • Problem solving, business evaluation, strategy development; ability to interpret and apply marketing research data.
  • Strong Retail Marketing experience and capabilities
  • Generating innovative ideas and insights with regards to advertising, POS, packaging, and public relations.
  • Finds creative and innovative ways to promote brand objectives. Continuously searches for improvements in how we do business.
  • Taking decisive action. Moves others to action and achieves identified goals.
  • Written/verbal capabilities with management, internal departments, agencies, sales force, trade.
  • Develops clear Scope of Work with agencies, negotiates contracts monitors progress, and evaluates results. Manages agency review process.
  • Ability to manage pricing, programming and distribution channel issues.
  • Ability to work collaboratively on a lean team in a high growth environment.

To Apply:

Please submit your resume to: careers@ltfoodsamericas.com


Graphic Designer

Position Details

This position is contract to full-time or permanent. We have an opportunity for an in-house Graphic Designer to join our creative team within the Marketing Department at LTFA.

This position will support Marketing with all creative needs in promoting our lines of food brands. The Designer will take projects from start to completion, while working directly with the Creative Director for all projects. Duties will include both design and production for POS materials, in-store branding, tradeshow booths/materials, publication ads, packaging design, corporate collateral, sales support materials & some web/interactive projects.

As a member of the Marketing team, you will work within the guidelines of our local and international vendors to ensure the highest quality output.

Job Requirements

  • Minimum 5 years' design & production experience within an ad agency or another creative environment
  • Mac proficiency
  • Proficient in Adobe Creative Suite programs (Illustrator, Photoshop, InDesign, etc.)
  • Comfortable with working on multiple projects while meeting strict deadlines
  • Extremely organized and detailed oriented
  • Experience in both print (large and small format) and Interactive design and production
  • Packaging design experience is a huge plus, but not required
  • Full understanding of prepress requirements for optimal output
  • Exceptional photo editing/retouching skills

To Apply:

Please submit your resume to: careers@ltfoodsamericas.com

LT Foods Watermark